Submitted by: ronankisai
Complaint Details:
We have purchased IFB Senorita 6.5 kg washing machine After using for 1 year 2 months the machine didnt start. So I have raised a issue to customer care, the technician came and to my surprise he told there is a rat crack at mother board so we cant rectify for free you have to pay 4500 rs. while purchasing they told for 4 years 100 percent warranty. Now they are saying no warranty for rat crack. when i have enquired the rat mesh is just 150 rs . they keep on saying purchase our IFB cover, IFB stand and all IFB liquids all i have purchased. But they never asked me to purchase rat mesh and they never told that there will be no warranty for that. now they ares saying see the booklet conditions what a strategy by so called IFB to trap money from customers. when yu say 100 percent warranty for 4 years everything should be covered I need justice. my contact number is 7093401985