Submitted by: FlorenceR
Complaint Details:
We have being Vodafone customers for more than a decade using its postpaid and prepaid connection. Thus we trusted them to provide us a good wifi connection so purchased their dongle wifi device 2 years back.
Firstly we were forced to take a postpaid plan only in order to enable quick service, hence we took a postpaid plan of Rs. 350 per month offering 3GB data.
Initially for 2 months we were charged as per our plan after which the overcharging began and every bill shoot up to Rs. 1000 all of sudden. We had only 2 members in home using this wifi connection, my mother and me. My mother infact is not that tech savvy hence she used only for reading of whatsapp messages and emails. While I used it for checking emails, whatsapp and facebook. Hardly the data usage was 2-2.5GB a month.
We also went to Vodafone store located in Thane West, opposite Malhar Talkies to convert our connection to prepaid. But the staff was very rude with us. They kept us waiting for almost an hour on the pretext of their server was down(which is their usual reason for not working out customer complaints). After which I asked them to get me talk to their store manager. But the reverted that there is no manager here. I was shocked to see that a vodafone store in such a premium area of Thane having such ill-behaved staff giving vague answers.
After this torture, we decided to disconnect our wifi service with Vodafone since that is what they deserve. My mother called up the customer “care” service for disconnection which like others reverted back to go to the nearest Vodafone store. We could again withstand the torture of rude employees in Vodafone store hence I put them an e-mail on 17th Oct, 2016 for disconnection.
We were thrown a bill amounting to Rs.2500 on 9th Jan, 2017 with a legal notice from Harish Gore. This is utterly nonsense as we are asked to pay for something we did not even use. Infact it is us who should be sending a legal notice to Vodafone for overcharging us an amount of Rs.700 every month for 1 Year and 10 months even when we did not use the entire 3GB of data.
I would be thankful if this harressment by Vodafone India towards us is resolved at the earliest.