Submitted by: Shashank165
Complaint Details:
My experience with videocon d2h for the past 15 days has been horrible. I had given the request to close down my d2h connection & process my refund around 13 days ago on 20th november 2016 with complaint no. 449544749 as i am going to leave the current city i live in by 7th december 2016.
I was assured by videocon customer care that their representative will get in touch with me in 7 days & process my request & refund any amount pending. 10 days later, i have received no call. When i called their customer care centre, i was told that a representative had called me but apparently there was no response from my end, which is a total lie, as i have checked my call log in truecaller id & there was no call from videocon d2h. They call 10 times a day when my balance is exhausted, but when a customer needs them, they don’t even call back once as promised.
On 30th november 2016, i called back, since i received no response & guess what, the representative registered a new complaint & told me to wait for 7 more days. Angry with this attitude of videocon d2h, i insisted on talking to a senior, & i was forwarded to a senior supervisor who assured me that my complaint & refund will be processed in 2 days.
On 2nd december, i called customer care, as my refund was not processed in 2 days, and now i am told that my complaint was registered on 30th november & i have to wait for 7 more days.
I am completely fed up with the non co-operative attitude of videocon d2h customer service. There is no escalation mechanism where customers harassed by consumer care can go to. I am going to leave the current city i live in on 7th december & there no response nor co-operation from videocon d2h to process my refund before that. All customer care does is try to delay it further & further.
I sincerely hope someone responsible at videocon will take note of this & help me process my refund immediately.
Regards,
Shashank