Submitted by: Pampatwar
Complaint Details:
Dear Sir/Madam,
This is to inform you that, a sales executive of IDEA visited my premises and sold me the sim assuring that for three months, I can enjoy the net 1 GB daily though my handset was 3G with free voice calling. As per their rules he took my documents and said I will be getting a verification call next day. Next day I received the verification call, he verified ll the details and asked weather I know my post-paid PLAN, I replied yes, 1GB net free daily with free voice calls for 3 months. He denied, and said no sir, your plan is 3GB per month net & free voice calling. In reply I said then please dont activate my sim untill you get confirmation from the sales executive who sold me the sim. I provided the contact no. of sales executive to him on his demand. Next day I received the call from verification department that the matter is solved & I can enjoy the sim as per sales executive promised. But after using for 5-6 days I consumed about 3 GB of net & my net connection was discontinued. Immidiatly I made a complaint to there customer care center. But in vain.No action was taken. Then I stopped using that sim. After month They sent me the e-bill which cannot be able to open by the password they have sent. Started sending me mail, phone calls on my alternate no. regarding the payment demand. I also sent a reply to there mail demanding payment outstanding, and wrote this details. but still no action.
recently they sent me an advocate notice also to remit the amount. I visited there gallery to discuss the matter, they asked me to pay the half of the outstanding amount & settle the issue. I refused to pay sir.
I decided to launch the complaint at your site, and hope you will take some action for doing all this fraud practice & harassing the consumer.
The idea no. was 9822016618 from Nagpur, Maharashtra
Thanking you
Regards,
Sudhir Pampatwar