Submitted by: M Jha
Complaint Details:
TIKONA was installed at my parents place a few years back. Use rid-1101598646. All was okay for sometime and then connectivity and speed related problems started. Cusomer care executive was as usual late and often filled with excuses of tower issues, satellite and what not issues. Anyhow, situation became worst and since November situation became bad to worst. In the meantime, late fine was also added in the bill for no reason or fault of ours. It Was told and assured that same shall be reverted in subsequent billing cycle. It didn’t happen, instead the late fine kept on being added. Payment was done but excluding the late fine amount. Records of all the correspondence done for which no response was ever received can be produced if required. Even the customer care executives know 2 only things – sorry+thank you and disconnecting the call. It’s highly irritating. Meantime, last payment Was made in Feb-2016 and Frustrated, request for disconnection was made. No response. few months later a demand notice was served to which I replied promptly but no response from Tikona. Also forwarded emails to the senior official but still no response. And now these collection agencies posing as lawyers, etc are calling and threatening. These fraud callers threatening and talking in a horrible tone is illegal and is just not acceptable. This amounts to extortion under law, for who-so-ever it may be. Can anyone help resolve this issue please?