Submitted by: Manish Thakwani
Complaint Details:
Dear Sir/Madam,
This complaint is regarding company Tikona Digital networks based out of Mumbai for a connection in Sector 56, Gurgaon.
The customer id for the concerned connection is 1108083899. It is on the name of my mother “Meera Thakwani”.
I had subscribed to this connection in 2013 and paid the full amount for a year in advance. Post that i have been paying the bills for the service provided month on month basis. However since March 2016 i have been continuously facing problems in the connection where i was considerably less speed as promised i.e. 0.1 mbps instead of 4 mbps. They gave me a waiver of 969 however they still raised a bill of INR 3087 when i did not even use the service.
I had raised multiple complaints to the company . Some sample service request numbers are 1-4034217020, 1-4070857790 etc.
I failed to use the connection at this speed however the company still kept raising bills instead of me raising multiple complaints. Once the due dates approached and got breached they kept calling me in spite of me informing that the connection is unusable. From May 2016 i started receiving threatening calls from some people claiming to be lawyers or collection agents.
Some sample numbers are 7045353329, , 9987922154, 02261726300.
What more they have now started sending sms messages also.
I`m willing to do anything and even fight a case against this company but not ready to pay for something i have not availed. Taking a connection from this company was the worst decision of my life.
Kindly help me in filing a case against this fraud company.
I have also told them to collect the device which is used to connect to internet which is in my premises but nobody has come to take the same.