Submitted by: bhupalan
Complaint Details:
I have raised a complaint on Dec 17th 2016. complained them to properly mount and re-align the dish antenna which got unscrewed and unmounted from the wall due to Chennai cyclones 3 weeks back. this shows they have not properly mounted it during the installation.
1. even after 3 weeks none of the technicians came and supported. but now they have closed the ticket stating alignment done.
2. today (28-12-2017) they have called and asked if the re-location request was fulfilled. seems like they have wantedly modified my complaint to a relocation request so they close this call easily.
3. 12-12-2017 till today 28-12-2017 – 16 days my dth was not working,
17-12-2017 (complaint raised) till today 28-12-2017 – it took them 12 days to call me back, yet not resolved the case. but closed it. finally I could not wait for long and resolved this by my own spending Rs.550.
I request you to take a severe action for not supporting customer on time, also cheating the customer for closing their calls and also request help to extend the subscription to 16 more days to expire as it was not working all these 16 days,