Submitted by: bhanumathy m
Complaint Details:
My Smart card number is 10033052589. I am a HD customer .On
02/08/17(to day) from sun direct they came and replaced the set top box
saying that they are replacing the box for they want to add some more
channels.
After fixing the new box i told the person that the picture clarity is very bad
and the vision is blurred and i was not able to read even the small letters
appearing since the clarity is that bad.
I rang up their customer care . They asked me to ring up Area distributor
then that person to the person who had fixed.
In the meantime a message came that my complaint is resolved.
when was it resolved? I asked for my old set top box, they never replied.
In this situation i feel it is better to come out of Sun direct instead of
making calls to different persons with no solution .