Submitted by:Shynee Narang
Complaint Details:
I wish to register a complaint against Mr. Sumit Jagdale who is a photographer. He clicked pictures for me as part of my folio on 6th & 7th July 2016 at his studio in Pune but he never delivered the pictures till today (18th Dec 2016), besides the fact that i have paid him the whole amount. He has happily kept the whole amount which was paid to him on 28th June (Advance) & 18th August (Final) and has not delivered the pictures till date.
I never negotiated the price and paid him the entire amount that he had asked for. Please find the transaction IDs of the payment below:
Transaction ID: Date: 28/ 6/ 2016 : IL/000993881374/Folio/NSP & 12/8/2016: BIL/001022254820/Final/NSPI
His account No.: 624001053372, ICICI Bank, Bhandarkar Institute Road, Pune
At the start of the project, i requested him many times to give me a fixed timeline by which he will share the pictures but he never replied. Neither he specified the deliverables in the begining, in terms of resolution or the number of pictures that he intend to share. I have been requesting him to share my pictures in the desired resolution, which is about 4-5MB (which is nothing in comparison to the photos that usual photographers share which is about 20MB), but he has refused to do so.
In a usual case, for a folio most photographers share RAW images and the final images in the desired resolution to the client who pay them but in this case i paid him to do a job and he has been trying to convince me that the 300-400kb resolution picture is good enough. I did recieved 3-4 sample pictures from him which is of poor quality and lack details. Also, those pictures of his choice (not mine) and i would never be confident in circulating these.
I have been very patient since past so many months but he has shown no interest in delivering this project. I had to follow up with him every time and his response was always rude and unprofessional. He doesn’t even reply to emails or messages. Basically he never set the expectation right at the start of the project. Neither he is able to provide clarity to his clients about the service levels he intend to provide.
In absence of the required pictures, I requested him to return my money and he has refused to do so. In the end, i am left with no other option but to register this complaint.