Submitted by: Kunja Tanveer
Complaint Details:
Further to my visit with the family to Malaysia & Sigapore, we have noticed that the Hotels in Singapore where of cheap standard and the guide at both places where unorganized I.e. Not following the itinerary, which an email complaints where sent to the Travel Mart office while on tour, later the last day scheduled was more pathetic as their was an communication error by the agent in Malaysia, he later told us that you may get back the expenses as they could not take us to the island as it was scheduled but not told to us nor the itenary which was given had any information, as per the driver he told us no plans on last day, we need to vacation hotel at 12.00 noon and wait in lobby so that Transport shall be arranged at 4.30 pm to drop back to airport, later two drivers turned up at 4.30 pm one wants to take to island and the other to Airport, as they informed it takes 4 hrs to go to island and return we had to cancel the trip as we need to report to airport, but the driver had confirmed that when we landed we where told every thing is fine and nothing could be given back.