Submitted by: Manmohansharma
Complaint Details:
I am a customer of SBI and having SB account no. 10120516514. On 28.11.2016, I had deposited a Banker’s cheque of Rs. 1, 99, 711/- in the cheque deposit machine installed in its Old Rajinder Nagar branch in New Delhi. Despite repeated checking with ATM the value of cheque was not credited in my account.
On taking up the matter with the branch concerned on 02.12.2016 it transpired that the bank had not opened the machine and the Bankers cheque was not sent for clearing.
The Banker cheque had been sent for clearing very late and it had been credited to my account only on 06.12.2016. Due to the lapse of bank, my cheque of Rs. 10, 15, 000/- issued to LIC had been dishnoured by the bank on 05.12.2016. So much so, the bank had imposed charges of Rs. 460/- for cheque dishnour, where as the entire fault was of the bank itself.
I had made a complaint at email to the AGM of Local Head Office of bank on 02.12.2016. It was neither acknowledged nor redressed. Subsequently, I made another complaint on 07.12.2016 which also met the same fate.
It is a serious dereliction of duty on the part of the official(s) concerned as well as deficiency of services on the part of the bank.
I have suffered severe mental agony and torture and also suffered financial and other damage. However there is abject silence on the part of the bank.