Submitted by: vinoo warrier
Complaint Details:
Purchased an expensive item on snapdeal on 5th dec and it showed next day delivery on 6-dec. On 6-dec 8:00am the tracking status shows “courier is transporting to a hub near you”. No updates after that. Clicking on the “track courier” shows a useless page from vulcan (I guess snapdeal’s own courier company) which shows item has “reached dc”. No timestamp, no location info, no local contact number, nothing. What is “dc”? How is this tracking page supposed to help? The number they show on the vulcan page is the same snapdeal global number where an ivrs voice tirelessly repeats order status (Saying it is shipped). No human operator. I can understand you cannot staff a call center for all snapdeal customers but cannot you at least share the courier number of the local hub? They would only have to handle calls from that locality.
Snapdeal order status still shows estimated delivery date as “6-dec”. It is now late evening of 7-dec. The delay is not too bad. The frustrating thing is the absolute lack of any tracking info. I dont know if they will deliver tomorrow, the next day, the next week or not at all.
This points to a very poor logistics system. If the shipment has really reached a local hub, they can at least display the location so we feel reassured. We can also have the option to pickup from there. Now we have no control on anything. I have used other online agencies and was impressed with the detail of tracking info provided with locations and timestamps at each stop. This is very poor logistics.