Submitted by: Sam Saw
Complaint Details:
I have purchase two product from snap deal and I got the call from Courier company that you parcel will be delivered tomorrow. They have send me the sms along with the name of the person and his number who will be delivering the parcel. I got the call from the Krishna Kamite 8169797743 and told me to collect the parcel from a place which was 2 km away from my residence. I told him to delivered the parcel at my residence and he said you come and don’t have time to search for the address. I said I have paid the delivery charges and its your duty to deliver the parcel at my door step. He was not ready to deliver at my door step and said you are staying in chawl and I don’t have time to search for the address.
This was very irresponsible answer from snapdeal and associates company. Snapdeal has not mentioned any where that if any person is staying in chawl is not eligible to get the doorstep delivery. I will held snapdeal responsible for this. They don’t have system where the parcel is not delivered they have to call the customer and get the reason. This courier company act as if they are the owner of the company and mention any manipulate reason for not delivering.