Submitted by: Hemant Poojari
Complaint Details:
Dear Samsung Team,
I bought Samsung mobile Model Samsung Galaxy J7 SM, Model Code: SM-J700FZDDINS & Serial Number: RZ8GC19ALYR on 5th January 2016 & on 26 September 2016 due to some internal issues, I submitted product to your Authorized Service Centre: MASTERCARE SERVICES (2nd Floor, Shop 201, Market Lane, Borivali West, MUMBAI 400092 Tel. 7208963525). Then after one month they ask me for exchange or refund, I agreed for Refund then on 26th October 2016 I received cheque of INR 14700/- but cheque has cheque number missing. Then again I submitted my cheque to your Authorized Service Centre: MASTERCARE SERVICES (2nd Floor, Shop 201, Market Lane, Borivali West, MUMBAI 400092 Tel. 7208963525). Now it’s been more than 2 month I have not received my Refund & whenever I call for status there is no proper response from customer care as well as your Authorized Service Centre: MASTERCARE SERVICES. & yesterday one of the Employee of MASTERCARE SERVICES (2nd Floor, Shop 201, Market Lane, Borivali West, MUMBAI 400092 Tel. 7208963525) was being abusive with me & also threatening me that if I call again for status she will not give my refund. Have you employed GOONS in your Authorized Service Centre???