Submitted by: nitinjain463
Complaint Details:
Samsung is a Fraud and unprofessional company. I brought a Samsung Galaxy S7 on 31st July 2016 from Samsung Store and was told that I would get 10% refund for the total cost of the phone after 90 days. I connected with Samsung Customer Care and requested them to process my refund and I was told it will be refunded in 90 working days. I thought that I should wait for another 25 days (to compensate for the holidays) and again after 120 days I was wondering why my refund is still not processed. I though let’s call them again and beg them for my own Money. I called them again and they said I will get it in next 2 working days. Again I called the customer case after 5 working days and again they told me it will take another 2 working days. Again I waited for 1 week (may be demonetization is impacting their business also, if Samsung have any) and still my money was not refunded. Today again I called the customer care representative of Samsung and he told me and it will take another 2 working day. Samsung has shown the paramount of unprofessionalism and I recommend all user of Samsung to be aware of their fraud. Now I am forced to go to consumer court to settle this and mind you Samsung you will end up paying much more to me now!!
My Order ID is: 100001934 and my Phone number is 8698818885