Submitted by: raviraj patel
Complaint Details:
Dear Team,
I am really fade up with DENA Bank Services, I was purchased some product from DMart Store and that time I will paid in debit card from Dena Bank, Merchandise swapped in one time but due to technical issue or any other issue I have received two messages for deduction my amount (Rs 662), in that time DMart Store Manager said it will reversal within 48 Hours or max by 7days, but it was not reversal on 7 days then I will go in Dena Bank for my payment reversal but Dena Bank Employees said that your payment was claimed by merchandise so it will not refund.
I was go in Dmart and ask for the my refund and he give in written we are not claimed that amount which copy I attached for your better reference, then I will go again in Dena bank and show the letter after that she was told me please fill the complaint form and it will be refund in 26 days. He was given the same on written but still my refund was not clear, Yesterday I will call the Dena bank for my Refund and Manager said that I don’t have any update because it was pending from HO, now please help me when we go and ask for my refund ??????
Ticket No : 2017052315285820
Complain Date : 23-05-2017
AC No : 068610005340
ATM NO : 4695 6806 8640 8809
Amount Rs : 662