Submitted by: ganpat tank
Complaint Details:
A subscription was being subscribed namely shotforbisc of rs 60 to my prepaid mobile reliance number:+91-9529069220 which i have not subscribed for.I spoke to reliance customer care he told that these amount are non-refundable. I have repeatedly told him that i have not subscribed any such pack, and also and for subscription pack also i have ask him to deactivate same. I also told him that i have not use any services of these pack so please refund the amount but again he told the same thing that these packs are non refundable.which means that either reliance communications are doing chartity for their customers or they are happy with any amount received from customer in free.
I as a customer is unable to understand why this phenomenon is repeated after every 3 months or 6 months. Further, earlier they use to refund the amount, but now they are telling that this are non-refundable in nature. I am totally unstatisfied with the feedback received from customer care. For customer like us it is just wastage of time, money and energy.
I just want the refund of these amounts deducted and ensure that such things not happen in future.
Please kindly look into the matter and do the needful as early as possible.