Submitted by: sangharsh
Complaint Details:
I got below email from reliance legal department but they have given me wrong bill and services were barred from using and my plan 999 incurred a bill of 2516.
Despite all my calling to their call centre and appellate authority even they can’t settle the things and waived off the amount and produced a bill of 10k and then finally reduced amount from 10 k to 2516 but when my plan was for 999 unlimited thing why should i pay more than that, this was the only concern.
Re: Invitation For Conciliation
CAF # 500007782525
MDN # 9324130377
Sir / Madam,
Under Instruction from and on behalf of our client Reliance Communications
1. You had availed Telephone/Data Card service from my client under CAF:500007782525
2. That you failed to adhere the terms and condition of the CAF agreement by not making the payment of the outstanding amount in time and the same was not paid despite repeated requests by my client.
3. That on date an amount of Rs.2516 /- is due and payable by you in the aforesaid CAF No.500007782525 to my client. However my client in the interest of good customer relationship intends to explore the possibility of a settlement, through process of conciliation and accordingly intends to refer the dispute to Mr.Shaikh who would act as a conciliator for an amicable settlement.
4. In case you are interested in settling the matter, amicably by the process of conciliation, as aforementioned, you are called upon to attend the conciliation camp, being organized at RELIANCE COMMUNICATIONS Basu Business Solutions Pvt.Ltd, B/11 Ratandeep CHS, Next to Shoppers stop, S V Road, Andheri West Mumbai On Friday 28th Jan 2017 between 11 A.M. to 3P.M. In case, however, you fail/avoid to come forward for conciliation, on the said date, the present invitation shall be deemed to have lapsed/rejected and in such event, our client shall be constrained to initiate appropriate legal proceedings against you to their logical end for the recovery of its dues at your risk, cost and consequence. The present communication may also be treated as a final opportunity from my client, towards the amicable settlement.
5. This is to put to your notice that in event of your rejecting the present invitation I have instructions from my client to initiate further appropriate legal proceeding for the recovery of the amount due from you.
6. This notice is issued to you without prejudice to the right and claims available to my client under the Terms & Conditions of CAF Agreement.
Please contact Mr.Shaikh (rele.swift.enterprises@gmail.com) 8956194995 between 10am to 1pm & 3pm to 5pm for further information.
Cheque/DD payments to be made in the name of “Reliance Web Store Ltd ( RWSL ) A/C RIS”.
Please Send Cheque /DD on below Address.
Address: Girish Bhuva(Reliance Communications), Basu Business Solutions Pvt.Ltd, B/11 Ratandeep CHS, Next to Shoppers stop, S V Road, Andheri West, Mumbai-400 056
BY NEFT
A/c Holder Name:Reliance WebStore Limited
Bank Name:STANDARD CHARTERED
A/C NO:22105049758
BRANCH:MUMBAI ORIENTAL BRANCH
IFSC Code:SCBL0036085
Acount Type:CURRENT
Note: Please share the Transaction Details after payment by NEFT/RTGS/Online.
Please note: – If already settled or paid, you are requested to please provide settlement letter or proof of payment.