Submitted by: David Lamington
Complaint Details:
On 22-1-2016, I bought a Samsung Galaxy A8 (IMEI:355015070014278). I made this purchase at Poorvika Mobiles Private Limited, Vijaya Complex, Ambattur, Chennai.
On 15-1-2017 I faced an issue with My Phone’s Charging Slot as I was in Coimbatore that time I have taken it to nearest service centre they have told me that my phone’s warranty period was over By 4-1-2017 to reconfirm this I have taken my phone to the Samsung Authorized Service Centre at Anna Nagar they have also told me the same.
I have approached Poorvika Showroom, Ambattur There I Met the store manager Mr.Haji. I told him about this issue he forwarded my Complaint to Mrs.Aishwarya(Mobile:7358770765) now she is handling the complaint.
I am depressed after Knowing the fact that Poorvika sold me a used mobile and I also like to mention that my phone seal was open at the time of purchase. I have not taken it as a big issue because I brought my first mobile at Poorvika which is still working well So I am kindly asking You to Replace My Phone or take the responsibility of service charge before 9-2-2017. If no action is taken before 9-2-2016 I will have to take sever actions.