Submitted by: Ashmita Patra
Complaint Details:
Dear the worst
Pepperfry.com,
This is regarding order no. 302782566 (a King Size bed)worth of Rs 73000/-), ordered on 09/01/2017 which had to be delivered between 17/01/17 and 20/01/17 at the Hyderabad location.It shows in the tracking status in transit till 18/1/17.
It is regrettable to say that yet it has not been delivered and when asked to the customer care, they are clueless with a specific reply rather tried to wandered around typical trained words of ‘excuses’ and plenty of ‘sorry’ (ies).Suddenly they woke up and a trailing mail had come with delay in delivery by 7 -10 days with the cause of ‘unforeseen situation’.
When asked again to customer care, they were hesitated and asked us to cancel the order if we don’t follow / accept their proposal of such delay.
Let me remind you with the past order no. SKU: FN1366903-P-OD2145 dated 26th Aug 2015, which had the same story and finally it was cancelled from your end with compensation of 25% on my next purchase provided by CEO office.
Therefore, It is to be once again noted & reminded that once the money has been paid, the receiver is solely responsible for timely delivery of undamaged good(s) to the customer. It is not that at the time/day of delivery, one can raise his hands and asked/forced to cancel the order to make their own hands cleaner.
It is condemned to say that even after one year, the typical metaphor of excuse i.e.’unforeseen situation’ carries with your business which unfortunately bothers us with our plan and schedule.
Hence, I affirmly ask you to do the needful at the earliest.