Submitted by: Ragavi Priya
Complaint Details:
I added total 1500 rupees (two transactions of 1000 and 500) to my paytm wallet(mobile no. 8861921193) on 08/01/2017.
Paytm app said the transactions wassuccessful. but strangely, money did not get added in my paytm wallet and the transaction is not shown in my paytm passbook!!!
Both the transactions are successful from the bank side and the transaction ids are txn# 700808296399 and txn# 700809313749.
For the second transaction of rs.1000, i have a screenshot of paytm app saying
”Rs. 1000 added successfully to paytm wallet ” with the bank transaction id. (adding screenshot in attachment)
I have contacted your customer care which said to wait for about 48 hours.Its has been 4 days already but the money is not added in my paytm account nor refunded to my bank account still.
I wanted paytm team to look into my issues and refund money immediately.i have mailed them so many times but i am not getting any reply from them. my money is with them.