Submitted by: Shreya Raman
Complaint Details:
I had booked a flight ticket through PayTM, the flight got cancelled, they provided me a refund amount which is not correct. Me and my friends had booked the tickets together, they received a different amount of refund which was no way comparable to mine. I had raised the same complaint to PayTM, they had only responded to my initial mails understanding the problem totally wrong that I had cancelled the ticket, after explaining the problem multiple times they even stopped responding to the email.
I had raised the complaint initially to Indigo, on 23rd of December 2016. They told they had processed the refund and to check the same with PayTM.
I raised the concern to PayTM on 24th of December 2016, and till today I haven’t received the exact refund amount and later they even stopped responding for my emails.
Date the issue was raised to Indigo : 23-12-2016
Date the issue was raised to PayTM : 24-12-2016
No. of days taken till today : 18 days
Order Number : 2173859101
Case ID : 16906638
Reference Number : 17515401
Solution required : Exact amount of refund