Submitted by: avshi1
Complaint Details:
Hi Sir,
I raised below query with OLA cabs on their facebook account.
“Hi there,
Trip CRN : CRN472370553
On 28 th-November-2016 I booked ola cab for my parents .
After reaching the destination, the amount got deducted from my OLA money balance, still the driver asked for payment.
My father paid him, and he went away.
So the driver was paid twice for one journey( by cash and ola money)
When I came to know from my parents, that the driver had demanded for cash payment, I called the driver asking that “when his payment was done by ola money, why did he ask for cash payment ?”
He said it is mistake from his side, and that he will revert the amount in ola money immediately and will keep the cash with him. He also mentioned that the refund will reflect in my ola account on that day only. i.e. yesterday. But the amount has not refunded still in any ola money account.
Could you please, do the needful?”
and they gave below reply
“Olacabs We have reported the driver for charging extra. However, we regret to inform you, we would not be able to process a refund. The default mode of payment will be Ola money if you have sufficient balance in your Ola money account. We request you not to pay any additional cash to the driver and to check the app notifications before making the payment for your ride. In cases, where the driver is insisting for cash, please contact us on 33553355 prefixed with your city code and we will look into it immediately.”
They have charged me twice for the single journey. and denying to process the refund.
I still waited, till today, because whenever I call that driver he still says “he has initiated the process of refunding the amount by ola money, and it will appear in my account on the same day itself”. But still now I did not receive the refund . It’s almost 10 days .
I want heavy penalty to be imposed on these guys, because “They have charged me twice for the single journey. and denying to process the refund.”
Thanks and Regards,
Aditya