Submitted by: spemaster@gmail.com
Complaint Details:
I booked a cab yesterday at 9:36 pm from CP Delhi and got the confirmation CRN 476158936, driver name Netra Pal. I called him to know the arrival timing, he told me “I am far from your location and it will take time to reach you.” then I cancelled that ride as per requested by him.
Again I tried to book another cab same time and got the CRN 476169607 driver name Prem Prakash and cab no HR67B5283. I called him to know the arrival timing, he told me “I am off duty and I won’t be coming.” I asked him to cancel the ride than he started shouting on me and argued me in very misbehavior manner even I was speaking him politely.
He was shouting on me like I am his personal servant and he is my owner.
I would like to request you, kindly terminate him immediately otherwise I will never ever use OLA cab facility.
Such kind of behavior is not tolerable in service industry. After all we are customer and we are paying for your services.
I would like to suggest you also not to appoint such kind of drivers which don’t know how to deal with the customers. This will really impact on the company’s reputation also. Because in this competition time there are lots of better service providers.