Submitted by: pranavsonker
Complaint Details:
— I submitted an Internet broadband disconnection request on 24th Nov 2016.
— Was told that I will receive a call from executive within 30 days who will pick the router and the refund of Rs 1500 will be initiated to my account.
— I waited for around 46 days and when no one from Nextra called me.
— So, I called them up again on 9th January 2017. The executive (named Prashant) said that due to their leniency and no tracking, my request has not yet been forwarded for pickup. He said will escalate the request and very soon I will receive a call for router pickup.
— Provided me the Request # 2055687-9005.
— I again believed them and waited for another 25 days, no one followed up with me.
— Again, I called them up on 3rd Feb 2017 & they repeated the same thing that this will get escalated.
— Their supervisor re-assured again that someone will call me ASAP.
So In all I have been waiting for 70+ days now and still not sure if I will really get my refund or not.
Please HELP !
Regards
Pranav Sonker