Submitted by: birenkri
Complaint Details:
It is very painful to inform you below service which we have received from you.
My aunt has undergone cataract correction in her right eye In Disha Eye hospital on 7th Jan 2017. Hospital has raised the pre authorization request(Claim # 13779779) on 2nd Jan. Nothing was informed to us from that day. On 6th Jan we have got the for first SMS and from that I was continuously following up with you people and hospital multiple times. But till now it has not been resolved.She has gone through the surgery from her own pocket. It is very difficult for such old age people to multiple follow up with you people and hospital and at the end of day if they have to pay their own, then there is no meaning for cashless service. So requesting you from going forward smoothen the process.