Submitted by: deyb
Complaint Details:
Dear Officer/ To whom it may concern:
Good day!
I’m writing to inform you about the bad experienced in using the device (LG G3 smartphone) and the services provided by your customer support/ technician on your retail branch at SM Megamall, Mandaluyong Ortigas, Philippines.
Enumerated below my complaint’s:
1/ MY HANDSET ENCOUNTERED BLUE SCREEN. When the device reached 15% battery life I decided to charge the battery then after 5 to 10 MINS this problem suddenly occurs. So I panic and immediately switch OFF the unit, however, problem still occurs after LG screen introduction my output display turned on to BLUE SCREEN.
After bad experience happened, decided to turned OFF totally my handset (took 4 HRS after I switched ON again.) Able to access my profile again but during data backup or any tap on the screen display the response become worst (it keep reboot then displayed BLUE SCREEN).
2/ Went to their repair branch in SM MEGAMALL, they re-programmed the unit hoping that it will resolve/ fix the said problem but went worst. The unit no longer responding and no power at all then they texted me (SMS) that they will instead replace the board and require me to pay PHP 13, 000++ to resolve the problem. I’M SO PISSED OFF.
I hope and pray that you may assist/ help me to restore the handset that I purchased (almost PHP 30, 000++ way back 2yrs)
-Date of incident: DEC. 9, 2016 – Friday
-Client mobile number: 0922-2983281 or 09188577137
-Desirable resolution: Repair for free (due to bad experienced using the unit that took only 24 mos on-hand but never last at least 3 to 5yrs of life span. Also, bad services that required me to pay PHP 13, 000++ JUST TO REPLACE THE BOARD after they re-programmed the unit and didn’t resolve/ fix the problem and output became worst causing unable to charge the battery and unit didn’t turn ON anymore).
BEST REGARDS,
Deybid D. Guinto