Submitted by: aniesgarden
Complaint Details:
Respected sir,
I would like to highlight an issue regarding a booking & cancellation through an agent to Kallada travels Trivandrum .I was booked my ticket on 26th November 2016 my booking Reference Number FMN1Y60DJU Named Daniel John age 57&P.O Daniel aged 87 from Trivandrum to Kalpetta Wynad PNR Number OVIA 14813
Also made a return booking from Kalpetta to Trivandrum on 28th Named Daniel John age 57 November Reference number FMN1YR5NV67 PNR OVIA 14812
Unfortunately my father was admitted in the hospital on 26l11/2016 17:24 on Swanthna Hosptal Ambalamukku Perrokada Trivandrum then I have to cancelled the booking due to hospitalisation
The same day evening (26th) I was send mail to the agent for cancellation of my both bookings with details and send messages to their mobile
The next day went to the agent for refund cancelled ticket which I purchased
Booking fare details below for your consideration
Fare Amount for booking through Kallada Travels Rs 800 per person direct purchase
Fare Amount for booking through agent Rs 2006 for 2 people from Trivandrum to Kalpetta Wynad
Fare Amount for booking through agent Rs 1006 from Kalpetta to Trivandrum
Refund money which given to me that Rs 425+506=931
Total I was lost Rs 2006+1006 =3012-931= RS 2081
The refund which is given is not acceptable so please inform the travels and get clarification about the Refund Amount which is given to me
Attached all documents along with this letter
Yours faith fully
Daniel John
Kodiyattu house
GSS NRA 98 NCC Road Perookada post
695005 Trivandrum
TEL 04712438808
Mobile 9447246193
Email aniesgarden@gmail .com