Submitted by: Vikram.singh0026
Complaint Details:
HI,
I was called by an executive called Sweta, 3-4 times to attend an event organize by ITC fortune Hotel, Pune on its 38th Anniversary, where we have to give feedback on their services and food.
initially I made excuses not to attend but on reputedly request I thought I should go as it was an anniversary event and they might wanted real feedback and increase their PR. though I was told that I have to come with my wife as they have arranged dinner and some gift hampers for us.
I was send a confirmation massage (Attached is the screenshot).
Date: 30th Sep’16
Time: 7.30 PM.
After reaching, I waited for some time and then a lady called Nikita attended us and took us to the meeting room to attend 60 Mnts presentation. where other such invitees were also being attended.
Along with all sweet talk she explained us whole package, and at the end called her manager (Mr.Rakesh Verma) to tell us abut the package cost and offers. though it was very lucrative offer where I almost convinced, but my wife did not, so we want to buy some time to decide on this, but as a process we had to make decision then and there other wise offer will not be applicable.
As my wife is expecting a baby so she wanted to discuss with parents and doctors, to make any holiday trip plan or not. for that we are asking for one day time to make decision.
Ms. Nikita gave us an option after discussing her boss that if we make some advance payment then the package offer can be hold for one day and if we deny then whole amount can be refunded within a week and this will be given in writer on receipt.
her words of “written commitment” gave me confidence to take chance and as ITC is big brand so I could trust also. I made payment of Rs.5000 by my ICICI Bank credit card and when I saw the receipt there was no comment to refund my advance, when I objected there only then Mr. Rakesh Verma gave me verbal commitment that don’t worry I will get it processed, you just let me know your decision tomorrow. (Attached is the Receipt of Rs.5000)
Instantly I realized that these all are ford people, as the behavior changed suddenly. next day I refused to take package and demanded to refund my amount, its been over 40 days I did not get back my payment back.
I called & Mailed Mr. Rakesh Verma to process my refund but I am not getting any response. (Attached is the mail copy screen shot)
I request concerns to please help me to get my Rs.5000 refunded at the earliest.
Venue: ITC Fortune Hotel, Viman Nagar, Pune
Manager- Rakesh Verma- Mo.-9923610666, Email- rakesh.verma@jukasojourneys.com
Sales Executive: Nikita- Mo.7263936908
Calling Executive: Sweta- Mo.9975562026
Receipt No.778, Book No.16
Amount Rs.5000
Date: 30th Sep’16
Attachment: Receipt Copy, Mail Copy & SMS Copy.
Thanks & Regards,
Vikram Thakur
8380082090
Email- Vikram.singh0026@gmail.com