Submitted by: Lynn Choa
Complaint Details:
My baggage was withheld at the Bangalore airport due to powerbank on 6th Dec. I’ve signed the authorization letter to open the baggage and even provided the key. They promised to send the baggage to Mumbai (where I was travelling to) in the next flight. When I arrived at Mumbai and tried to collect my baggage via the phone number they gave me – no one picked up the call. I continued to follow up in Delhi on my baggage and even filed a missing baggage report at the Delhi airport. I was informed that Mumbai airport security need to open my baggage to remove the powerbank, which I don’t understand since if they send it from Bangalore to Mumbai, it would have meant the powerbank has been removed. Nonetheless, I’ve sent email to mhb@jetairways.com as requested to authorize that they have my permission to open the baggage to check/remove powerbank or whatever that’s needed to give me my baggage (email reference ID=009-909-710). And the standard response I’ve been getting since 7th Dec from the Jet Airways service agents is that no one is picking up the phone at the Mumbai airport. I find it very hard to believe that no one picked up the phone for 4 days. Now I’m back in Singapore (11th Dec) and still trying to follow up with no success. If anyone can help me look into this and advice what I need to do, who I can contact to get me my baggage back will be very much appreciated.