Submitted by: Pramod Wasudev
Complaint Details:
I had sent 24 emails and made nearly 25 phone calls. I am attaching 4 pertinent emails- they give a summary of the events and the frustration I am experiencing. Following are the emails with dates:
pramod wasudev
11/21/16
to MHB
Dear Sir/Madam,
I have lost one suit case Samsonite black bag while travelling from Mumbai to Kochi on
November 19, 2016 in flight 9W407.
• TAG no. 9W456414
• Ref no. COK9W72505
Following are the contents of the bag:
1. IPAD
2. Norelco electric shaver
3. Small Cannon Camera
4. TWo iPhone chargers
5. One charger for Blaze Fit bit
6. 3 pairs of docker pants, 3 shirts, 5 under wear and 4 pair of socks
7. Following is the list of medicines for 2 weeks.
• Effient blood thiner which is not available in India. I am a cardiac patient and
• had angioplasty just 7 weeks ago.
• Diovan 320 mg 1 daily
• Metformin 500mg
• LIvalo 5mg 1 daily
• REmeron
• Vesicare 10mg 1 daily
• REmeron 15 mg 1 daily
• Lanasaprazole 30 mg 1 daily
• Baby Aspirin
• Besides going through lots of inconvenience and stress we literally spent 2 daysshopping
• for the drugs and clothing
WE will appreciate the compensation we are due before we leave USA on November 27.
• You can communicate with us on email.
• I will send my driver’s licence ID vial my i Phone as a separate email.
Pramod gmail
11/26/16
to Jet
We are still awaiting your response and hopefully receive our compensation before we leave India.
Pramod Wasudev
Sent from my iPhone
Begin forwarded message:
From: Jet MHB
Date: November 25, 2016 at 10:56:50 AM GMT+5:30
To: pramod wasudev
Subject: RE:’ReferenceID=009-619-136′ Fwd: Reimbursement of Lost luggage
Reply-To:
Dear Mr. Wasudev,
This is in further reference to our email response dated November 23, 2016
Please accept our sincere apologies without prejudice, for the inconvenience caused with regards to the delayed delivery of your checked in bag during your travel from Mumbai to Cochin via 9W407 dated 19 Nov.
With reference to your below mail, we have forwarded your query to the Cochin airport for an update.
It will be our endeavor, to revert with our feedback, within next 48 hrs.
In the mean while your patience is highly appreciated.
Sincerely,
Paramjit
Baggage Service Unit
Jet Airways(I) Ltd.
pramod wasudev
12/28/16 (13 days ago)
to Jet
Dear Paramjit,
I have sent this important information several times in the past. Your staff has also confirmed with
this information they assured me that it was definitely my suitcase after they matched by tag numbers.
As requested by you I am once again sending the following information:’
• No. of the miissing check baggage ticket generated at Cochin air port on 19/Nov /16 is
5892217855016
• Our flight no. is 9W407 from Mumbai to Cochin on 19/11/16
• Luggage tag no. is 9W456414
• Regarding sector I am not sure what is this.
I hope you act on this quickly. I am tired of your delaying tactics.
Pramod Wasudev
Tel. 615-210-2319 in USA
On Tue, Dec 27, 2016 at 11:58 PM, Jet MHB wrote:
Dear Mr. Waudev,
We regret to note the inconvenience caused to you with regard to your checked in bag when you traveled by Jet Airways.
With reference to your below mail please be informed that the details provided by you are insufficient. We request you to provide us with the following details so that we can assist you.
File reference number : ( If any case reported at the destination airport with Jet Airways )
Flight details :
Tag numbers :
Sector :
Looking forward to your kind reply.
Sincerely,
Dear Sir/Madam, Date: 11/21/2016
I have lost one suit case Samsonite black bag while travelling from Mumbai to Kochi on
November 19, 2016 in flight 9W407.
• TAG no. 9W456414
• Ref no. COK9W72505
Following are the contents of the bag:
1. IPAD
2. Norelco electric shaver
3. Small Cannon Camera
4. TWo iPhone chargers
5. One charger for Blaze Fit bit
6. 3 pairs of docker pants, 3 shirts, 5 under wear and 4 pair of socks
7. Following is the list of medicines for 2 weeks.
• Effient blood thiner which is not available in India. I am a cardiac patient and
• had angioplasty just 7 weeks ago.
• Diovan 320 mg 1 daily
• Metformin 500mg
• LIvalo 5mg 1 daily
• REmeron
• Vesicare 10mg 1 daily
• REmeron 15 mg 1 daily
• Lanasaprazole 30 mg 1 daily
• Baby Aspirin
• Besides going through lots of inconvenience and stress we literally spent 2 daysshopping
• for the drugs and clothing
WE will appreciate the compensation we are due before we leave USA on November 27.
• You can communicate with us on email.
• I will send my driver’s licence ID vial my i Phone as a separate email.
• Pramod Wasudev
pramod wasudev
12/28/16 (13 days ago)
to Jet
Dear Paramjit,
I have sent this important information several times in the past. Your staff has also confirmed with
this information they assured me that it was definitely my suitcase after they matched by tag numbers.
As requested by you I am once again sending the following information:’
• No. of the miissing check baggage ticket generated at Cochin air port on 19/Nov /16 is
5892217855016
• Our flight no. is 9W407 from Mumbai to Cochin on 19/11/16
• Luggage tag no. is 9W456414
• Regarding sector I am not sure what is this.
I hope you act on this quickly. I am tired of your delaying tactics.
Pramod Wasudev
Tel. 615-210-2319 in USA