Submitted by: rajullal
Complaint Details:
I booked a 3A/C ticket for me and my wife on a premium train of the Indian Railways from Mangalore Junction (MAJN) to Ernakulam Junction (ERS). The E-ticket did not mention the train timings and I checked your app i.e.” ixigo trains” and the incorrect was mentioned though I have the latest update of the said app. Consequently my wife who is an NRI of many years suffered undue stress and mental anguish. I am providing a snap shot of the E-ticket taken with the aid of my cell phone.
I hope you will look into the matter and reimburse me for my ticket and suffering undue hardship due to the negligence of your staff.
I hope to hear from you soon.