Submitted by: Hanmant Phadatare
Complaint Details:
Sir/madam
My train 12307 was on Wed Jan 04(Sheduled departure 20:10:00) was at Agra fort station. I came to know that the train would be late more than 3 hrs.
so I filed TDR against My PNR Number 6559182428 and PNR Number 6559182874(TDR filing time :Wed Jan 04 18:18:48 IST 2017, and Wed Jan 04 18:17:34 IST 2017 respectively) before sheduled and actual departure of the train . As per railway rule for train late more than 3hrs, I had applied TDR before sheduled and actual departure of train, but it is repudiated by the Chief Commercial Manager/Refunds with reason of ” Invalid TDR stamp: delay”. Actual train depature time was about Thr Jan 05 3:00:00 which is almost more than 7 hrs late at Agra cant station. It is totally injustice.