Scam or fraud: Freecharge Payment Technologies / Freecharge.in — Refund on Order ID 5977502123

I have paid Grofers via freecharge wallet and cancelled the order due to some personal work, As per Grofers they have refunded the amount RS 780 (TXN No: GRTXNV39328511 and Order ID:5977502123) couple of days before but it wasn’t reflected in my freecharge wallet, when i contacted the freecharge, I am not getting the proper response, I have raised the ticket for the same 809524.