Submitted by: Rohan S
Complaint Details:
Ferns and petals! Sounds fancy doesnt it ? Catchy name I ll give that. Its the name that trapped me and I wonder about the famous saying “what’s in a name ?” Its the name that fooled me.
I should have gone through the dismal customer service reviews before placing an order. Yes! That’s my error.
Placed 2 orders. One of the orders was successful. Very nice! Don’t know how that successful feat was achieved. May be in a one off case there was proper coordination between the teams.
However, the 2nd order was not successful as the address was incorrect. Wow!! Its the same address for more than 40 years, ofcourse things around the address have changed in 40 years time but the address is the same BUT as per FNP the address is incorrect.
They tried contacting me but my phone number was incorrect. Really ?? Looks like FNP knows my phone number better than I do. Way to go fnp another wow !! for that. Yes !! its another wow! Yes !! take it INCORRECTLY because thats a sarcastic wow! (in case you failed the understand the sarcasm)
The phone number on their website doesnt work. Don’t know since when the phone number is not functional. May be they have had enough of handling customer complaints over the phone. I requested multiple time to speak with someone who has authority to get some resolution but as expected all efforts in vain.
Way to go to meet customer expectations by being horrendously pathetic.
Before dismissing anything as incorrect use some SENSE and validate the information. But using sense was a mistakenly high expectation that I had for fnp.
I feel like trying to get a resolution from ferns and petals is like TALKING TO A BUNCH OF ROCKS ! you can talk to a rock but you know already what you ll get in return “NOTHING”
Hope the fnp team is meeting goals with being pathetic, dumb, appalling and a 3rd class customer service.
BEFORE PLACING ANY ORDERS GO THROUGH THE REVIEWS. THINK ABOUT IT! AND THEN TAKE A DECISION AND HOPE THAT YOU DONT HAVE TO DEAL WITH A BUNCH OF ROCKS !!
Worms and pebbles !! damn ! what’s in a name ?