Submitted by: Kartikey Dubey
Complaint Details:
Hi, i had ordered food from Dominos last week and there was deduction of Rs. 823 from my account but the order was never delivered to me also there was no record that showed at their database that an ordered was placed but it shows on my bank statement. The same thing happened to me today again for Rs. 605. They either need to improve their online trading servers or just buy a new platform that can perform transactions with multiple users online at once. Moreover today i placed a second order for the same amount and the food was delivered to an hour after it was ordered, then after opening the box i realized the food was completely dry and not at all as per any standards at all as it was ordered under an offer. If Dominos cannot deliver proper food under exciting offers they’ve provided to the customers then they should maybe not give out these offers or maybe increase their staff so they could get everything done on time or to be more crude just stop running their business if they just have to rip off the customers. If this email is ever sent to Dominos then please let them know they haven’t refunded my money yet (i.e. Rs 823 + 605)