Submitted by: ssweta
Complaint Details:
Our address is Sanvi residency, Horamavu main road, bangalore, 560043.
I have placed a order online of Rs 270 on 2nd Dec 2015. I made the payment online. I have received the order confirmation email and also delivery status Saying that “order will be delivered soon with order number”.
After few minutes, I have received a call from Domonios outlet [DP66016], TC Palya Road, bangalore. Manager [ Zaffer: Emp code – 697187] spoke with me saying that, “They are going to cancel the order, the dont provide delivery to our address”. They said you will get your money credited back within 7 days like that very rudely and disconnected the call.
While placing the order, I have entered by area code and also selected the write address.I have also ordered So many times online for Domonis and also for other fast food providers earlier, we use to get delivered.
I dont understand, Why they r bothering customers. if they r not providing delivery in our area they can remove the place or area details from website.
I have already made payment, now I have to wait for 7 days to get money back. Also we were waiting for the food, we also missed that.
Very poor customer service. I hate it…