Submitted by: nrajmoh
Complaint Details:
Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!
I have so far used your vacations only for the free nights. Every time I try to book, your rooms are not available. I see non members in the club many times. What are you guys doing in running a club. We are not at all satisfied with the Membership. Also, once we go into your resorts you charge Food rates equal to FOOD + ACCOMMODATION in other resorts. You do not have any option of canceling the memberships. You do not have any option of giving feedback in your website. All the feedbacks given in your websites are fixed by you. You are not bold enough to open it to the public.
Finally I booked a vacation on 21-Apr, I wanted 3 rooms. The cust service rep told me that I am allowed only for 2 studios since I am a Red member/1 BR. I booked 2 rooms thro online. Then I told her to raise a request for 1 additional room. She said that she has done it and sent it for approval. On 13-Jan, I got a message saying that all my 3 rooms are changed to Blocked and it will automatically be released on 14-Jan. Then when I call customer service, they say that all the 3 rooms moved to block status. I would have missed the booking if I had not called customer service.
Finally I told the Cust service to confirm the 2 rooms and put the 3rd room in blocked status.
Is this how you release the rooms form the members and give it to Non members.
Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!
Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!Pathetic!!!
IF YOU ARE BOLD ENOUGH, PLEASE POST THIS GRIEVENCE IN YOUR WEBSITE.