Submitted by: Palankar
Complaint Details:
My Dad used to go to the Ceragem center near Pai layout Bangalore.My father basically has back pain and other old age diseases. These centre’s conduct initial free trails to old people and convince them their beds will treat all kind of diseases if regularly used. I went with my Father one day to see how is this centre and what exactly is this Ceragem product. One woman there started giving a speech and it was so non sensical, I wanted to interrupt and ask her a few questions. I dont know what qualifications these ladies there have and they talk as if they are scientists and researchers. At one point of time she said Ceragem is a bigger company then Infosys and Wipro. Then she asked everyone to say “Ceragem is No. 1”. Everybody including my Father started saying “Ceragem is No. 1”. I had totally lost my patience, but controlled my frustration since everything looked so non sense still if it is benefitting a few people let them continue with this stupidity.
The lady there then asked my Father, where is his other friend who used to accompany him (One of my father’s friend had accompanieed with him for about a week and then later stopped visiting there). My father said to her, he is not interested to come. For that the lady started cursing him and said.. He will incur this in future when he visits hospital and not visiting Ceragem. I wanted to give her a tight slap on her face. Then they asked us to sleep on that bed.The bed basically is nothing more than a massager. Even i felt good for about 20 minutes but i feel it absolutely rubbish when they say it will cure all kind of diseases. This is just a pure ridiculous way of marketing and luring in old people who are very easy targets.
They were constantly asking my Father to buy their product as it would save his time to visit their center. My father then without consulting us gave the cheque of 2.35 lakhs to them as they had sort of told him there is some kind of Combo offer going on which will have the Bed + Mat. They forced him to take the decision in urgency and said the offer will not last more than a week which prompted my father to book the product. He said to us after he already gave the cheque. We really do not know what drove him to buy this stupid product which is nothing more than a massager. We did not intervene since we thought it will atleast reduce the pain in going to the ceragem centre daily and he can take that treatment at home itself. The product came after 4 months of booking and now my father says he is not finding it
of any use. They delivered the product when none of us were at home and only parents were there at home. To the shock they have not even given the invoice with the product. Imagine a product of 2.35 lakhs and no invoice. And only Bed is delivered not the mat. The combo offer u remember ? They are even refusing to have the product returned.
I would say these people are absolute cheats. One of the lady there whom I saw giving the speech and comparing Ceragem with Infosys dont even seem to have passed her matriculation. They might still be doing it to run their family but targeting old people and luring them to buy these products which are so over priced, I think one has to be very careful. I am just trying to tell the situation what we experienced. Even there was a mistake from our end by not investigating thoroughly and letting our father take his own decision to buy the product. We had called them and asked them to cancel the order when we had not received the product even after booking but they were not obliging. It was out fault that we did not escalate. So friends be careful with this Ceragem.