Submitted by: Venugopal Rajagopalan
Complaint Details:
Hi,
My name is venugopal. I had sent a few documents from pune to mumbai on 1st dec 2016 with an urgent delivery option (Before 10:30 am) and paid inr 460 for it. The airway bill number was 14868085245. This was really urgent as it was for my visa processing for china visa under the urgent category for my travel next week.
I always thought blue dart was a trusted brand and would deliver my shipment without any hassles as i have done this kind of urgent delivery before as well.
However today i did not get any update/sms or call from blue dart about the delay in delivering my shipment. It was around 12 pm in the afternoon and i had to then go to the local blue dart centre here in hadapsar, pune from where i had sent the courier yesterday. The gentleman told me that his system was showing that the shipment reached mumbai at 9am itself and was out for delivery only at 10:22 am. Even then there was no signs of delivery till 12:50 pm.
I had to then call up the customer care number to track my shipment and get a status on my shipment. They took my contact number and mentioned that they would get back to me on the status. However till now i havent received a call back from them.
Eventually i had to find my own contacts in blue dart and get it delivered urgently to my party in mumbai which happened at 12:50 pm which is well above 2 hrs delay as per the time promised to me (10:30 am).
What was even more shocking was i received a message from blue dart at 1:20 pm that my shipment was delivered at 10:30 am. This is a serious mishap and a blatant lie from a brand and a trusted shipment partner and can face serious consequences under the court of law if i file a complaint.
Now because of this delay, i had missed out on a day for filing my visa and would have to do it only on monday because the consulate office is closed on the weekend.
I expect a call or at least an email from blue dart to rectify this mishap and refund me my entire money which i had paid for the urgent delivery. Otherwise i dont mind filing a cheating case on the company to have sent me wrong information on sms about the delivery.
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Regards,
Venu
(+91-9850779891)