Submitted by: Neha_Jha
Complaint Details:
Encountered a highly unprofessional behavior from Big Basket Team, of not keeping customers informed, if there is change in the delivery plan or commodity ordered.
Buyers must have placed order on express mode(90 minutes Delivery) because there would be a necessity in the house for the commodity ordered. BIG BASKET support as a team keeping no value to buyer’s requirements, just send an email around midnight to the buyer on revised list, by removing half of the essentials away. This way they leave no options for buyer to arrange an alternative.
I feel an corrective action should be taken here keeping customer satisfaction in lieu.