Submitted by: Akash Kamalia
Complaint Details:
Hi,
I took BSNL broadband connection around 1 month back and I paid Rs 500 security deposit alongwith Rs 250 as seperate charge to the engineer. Thereafter, I paid Rs 2100 as installation charge to the executive and Rs 730 for the first month which includes Rs 600 security deposit. Now I am using the broadband connection for the first month under 1199 unlimited plan and the billing amount that I have to pay is Rs 2700. When I inquired about the excess billing amount, I got to know that I have to pay the plan deposit Rs 1200 and Rs 500 for the 995 plan which was activated beyond my knowledge. I wasn’t informed that I need to pay these activation amount by your engineer and hence this is unnecessary trouble which I have to face from your end. Moreover, most of the time landline is not working making it unable to make any phone calls or even use the broadband. Hence, this is my request to kindly resolve the issue or I will give up the connection completely based on your fault.
For landline no:- 03322742224
Customer name- Sanjay Kamalia
Account No- 8007560740
Location- Kolkata
Customer name- Sanjay Kamalia