Submitted by: Krishnan Narayanan Nair
Complaint Details:
INSTRUCTIONS TO STOP ALL AUTO-DEBIT/CANCELLATION OF CARD
REQUEST FOR CREDIT CARD STATEMENTS AND REQUEST FOR
WAIVER OF FINANCE CHARGES AND LATE FEES THAT MAY HAVE BEEN CHARGED / IMPOSED FOR CARD NO: 5440 6410 6128 5274
KRISHNAN A/L NARAYANAN NAIR -NRIC NO: 530511015107 (8042303-OLD)
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I refer to my letter dated 3rd. March, 2015 and 23rd. July, 2015 and 23rd. October, 2015 on .the above matter.
2. I regret to inform that despite my numerous request for the Monthly Statements which you had not forwarded to me since you may have commenced the E-monthly Statements. I also draw your attention that your officers had repeatedly on this matter, and I was told they will communicate with me, but to date, I have not received any response as yet. As I had informed your kind goodselves that my internet services are not available and I do not have access to the internet that I am unable to know the bills etc..
3. I regret to inform that being a loyal and faithful card hold for quite some many years, you non-response to my request for the all my Monthly Statements to be send to me vide Hard copy. Thus, to avoid unwarranted imposition of Penalty Charges and Interest which I am not aware and it is not known to me, . I had to request for the cancellation of the card. This add further problems to all my auto-debit registered with you.
4. In such a situation, how do you expect me to know the balance payable for each and every month. Now, I want to put an end to all dealing with this card and therefore, please forward all the Monthly Statement immediately so that the matter could be closed. Since your commencement of E-Statement, I had not been aware of the monthly balance and whatever payment made is only on a rough estimation. It is very embarrassing to me being a professional man may not have paid the balance in full for reasons stated. I had notified you of the difficulties of not receiving your Monthly Statements, which may have caused or incurred unwarranted charges being imposed on me. It has further caused me embarrassment and undue frustration due to you not responding to me.
5. Once again, I humbly request you to waive all finance charges, interest or whatsoever charges that may be imposed as may be due to your non-postage of the monthly statements. I shall need some positive action from you, and your failure should now cause undue hardship to me. I seek your kind indulgence to take immediate actions to solve this problem.
6. Please do no hesitate to contact me at 019 – 737 5523 should your need any further information and clarifications. I had enclosed a copy of my previous letter which was self-explanatory.
Thanking you in anticipation.
Yours faithfully,
(Krishnan a/l Narayanan Nair)
My IC NO. : 530511-01-5107
e-mail : krishnair5107@yahoo.c0om