Submitted by: dasanupkumar
Complaint Details:
I have purchased one samsung LED smart curved tv model no UA40KU6300UHD by order no of Amazon.in 403-5256013-6145909. I received the product on 08.11.16. I contacted Samsung service centre vide request no 8440100468 on 11.11.16. Technical person from Samsung service centre visited my place on 15.11.16 but denied free installation on the plea that the product is of foreign make. I reported the event to Amazon India customer care repeatedly. Every time I got the mail from Amazon to wait for some time. I received last mail from Sanjay G on 04.12.16 requesting me to wait for further 48 hours . After that though 48 hours has elapsed no communication is sent to me in this regard. So I am at a loss now how the said tv is to be installed. Please help me to solve the issue.