Submitted by: rkarthickerode
Complaint Details:
Dear Sir,
I am a frequent customer of Amazon. I have tried to purchase amazon e-mail gift card for the amount of Rs.1500 and while I am making payment I saw banner displayed about this additional 10% & 15% discounts for amazon pay balance so I have gone through the banner message T&C and there is no condition mentioned that it’s not applicable for purchasing e-mail gift card from amazon but now because of amazon miscommunication and insufficient information I have added amazon pay balance but I am not able to use it for purchasing amazon e-mail gift card which I wanted now.. It’s clearly shows that it’s really a mistake from amazon.in on displaying wrong promotional offer banner message which is not applicable item which is during checkout on card and on top of this offer related banner T&C link doesn’t have any sufficient information that this amazon pay balance can’t be used for purchasing e-mail gift card. All related screenshot attached for reference.
I have discussed with customer care to rectify the issue and provide resolution on refunding my money back to my account which is caused because of amazon wrong promotional offer banner message which is not applicable item which is during checkout on card and on top of this offer related banner T&C link doesn’t have any sufficient information that this amazon pay balance can’t be used for purchasing e-mail gift card.
Amazon customer service representative incapable to under stand consumer issue and provide a solution or take any additional action on this issue. He has dragged the call to around 1 hour 35 mins but even thought there was no proper solution provided by the customer service representative for my issue.
So I wanted to have Rs.1500 amount refund back to my card ASAP which is processed through order # 408-4230681-5352310.
T&C Link Mentioned in the Wrong Advertisement banner : http://www.amazon.in/b?node=11400151031
Regards,
Karthick Rajendran
+91-7829972557