Scam or fraud: Airtel — Payment no updated 20-Nov.

Submitted by:  Jackson Shah

Complaint Details:
Dear sir/madam
I paid my Oct month bill of Rs.163 on 20 Nov and I got confirmation msg of bill payment.But my payment not reflected in bill history.
So, i complain airtel customer care.He told me you not paid Rs.163 on 20-Nov. Whereas i send him payment related all document.
I call him so many releated my complain or Mail him too, Them not give me Answer.

Kindly find the attached file of screenshot of msg.

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