Submitted by: Pranavesh
Complaint Details:
I have been using Airtel’s broadband and fixedline services since 2012. I have had problems with their network on and off, but that’s alright. About a month ago, I called up Airtel customer service in regards to getting my broadband connection disconnected and retain just my fixedline on a standalone plan. They said an engineer would come for disconnection within 7 working days. That did not happen. He came after about 10 days after multiple calls and requests. Then, i called them to ensure that they are taking off my broadband/fixedline combo plan and just replace that with a standalone plan for my fixedline. They presented all the plans to me, and I chose a Rs. 699 plan which will let me use Rs. 650 worth of calling. But they were constantly pushing me to use on of their plans which included internet data free of cost, whereas I did not want that. Then, i get a call from the Airtel customer retainer-ship team again that would waste 15 minutes of my time every day and try to convince me to take that fixedline that includes some internet data. I would get angry and refuse each time. It has been almost a month now. And they haven’t changed my fixedline plan to Rs.699 and they have my broadband connection still ON. I have cleared all my dues ( on time) so far and have nothing pending to pay them.My reference number with them is 76582806. This reference number was given to me by Priyanka, a supervisor there. I have spoken to Ambika, Rajni, Neeraj and Monika so far and all of them have been very rude to me and would not listen to me at all. I tell them to do something, and they have something else written in their notes. I am so tired now and lost so much of my time on this that I have decided to disconnect my fixedline, record a case against them with the local Police Station for mental harassment and publicly post about my grievances in social networking sites. They have lost my trust and have pissed me off to the limit. If they send me a hefty bill, I am not going to pay that as well. Hence, i humbly request you to help me out with this if possible as early as you can.