Submitted by: abdulfayas
Complaint Details:
I have given a request for a new broad band connection on NOV 22 2016 and i gave a cheque for Rs.3792 with number 000000000051 HDFC bank kotturpuram branch, I was told that the connection is not feasible in my location but to my surprise the cheque got debited from my account on Dec 20 2016, I never expected Airtel will debit my cheque without giving me a connection. I called Airtel customer support regarding this and I was told that the amount will be refunded within a week time, the interaction id for the conversation is 690232885, I called them on 2nd jan 2017 to get a status on this and I was told that I will have to send a mail to get my refund, This is very frustrating, i sent a mail to 121@airtel.com on 02/1/2017, i got a reply from them on 08/01/2017 saying they have the excess amoount as mentioned above in my account and asked me to send a cancelled cheque leaf to process the refund, i sent the cancelled cheque leaf on 09/01/2017, after that i got a reply from airtel on 10/01/2017 as mentioned below
“Dear Abdul Fayasss,
Greetings from Airtel!
This is in reference to your email requesting refund on your airtel fixedline number 04448565022.
I have registered your request for refund through NEFT and the reference number is 77511114. Let me assure you that the same will be completed within 15 days.
For further queries, please email. I will be delighted to assist you.” it was 20days ago and i am yet to get my refund amount, this is very frustrating and inethical from a renowned company like airtel. Please don’t give any cheque to them till you get your land line or broadband working.