Submitted by: souravaircel1
Complaint Details:
Dear aircel team,
I received an automated advertisement aircel music call from +911400610428 today (16.12.2016) which i received and then disconnected noticing that it was only an advertisement call without making any selections.
Later i got a mesage today that dialler tune subscription was activated for rs 30 and dialler tune charges of rs 15 was deducted, so rs 45 in total was deducted.
And all this without my consent or i requesting for it!!
I raised an issue with customer care (1-25481043006). Now i received an sms mentioning that dialler tune has been deactivated.
However balance has still not been refunded till now.
I would request you to please look into this and also refund my balance of rs 45.
Being a long time aircel customer, i hope that i am not cheated of my money and expect to continue with aircel in the future.
Hence requesting you to look into the matter and provide refund of rs 45.
Regards,
Sourav