Submitted by: ani2017
Complaint Details:
I had booked an Air India flight from Thiruvananthapuram to Bengaluru for 19th Dec. The flight AI 584 was supposed to take off at 9.15 am and reach Bengaluru at 10.20 am. So keeping that in my mind I had booked the connecting flight from Bengaluru to Pune at 1.00 pm, but I got a call on 18th Dec at 11 pm saying that my flight has been delayed by 2 hours 5 min. The new take off time was at 11.20 am. I made calls to your call center stating my problem that I have a connecting flight and I would miss it because of the delay caused by your flight.
The call center personnels were of no help and no accomodations were made for us. The morning of 19th Dec when I approached the Air India representatives on Thiruvananthapuram airport, they said they would provide all assistance to make sure we get on our Air Asia flight that was to depart on 1.00 pm. The delayed flight AI 584 with departure time of 11.20 am should have reached the Bengaluru airport at 12.25 pm. But to make matter worst your airlines arrived on Bengaluru airport at 12.50 pm.
So as you can see total delay caused by Air India accounts to 2 hours 50 minutes. On arriving at Bengaluru airport there was no assistance provided to us. We could not find anyone to help us get on our flight. When we met the Air Asia personnels to my surprise they said that they have received no information from Air India regarding the matter. We missed our flight.When we met the Air India staff on Bengaluru airport they said we had no option but to book another flight as no accommodations were made. We spoke with your manager Mr. Deepak at the Bengaluru Airport and he said that he understands the situation. Due to the mismanagement from their side, he asked us to book another flight and that compensation for the same would be provided in the next few days. So I am writing this mail demanding my compensation. The tickets for the next Air Asia flight to Pune cost me Rs 15, 198 for my journey.
I demand that you compensate for the gross mismanagement and inconvenience caused by Air India